Frequently Asked Questions

SleepSure mattresses combine cutting-edge sleep technology with premium materials. Our unique features include:

• Advanced cooling gel foam that regulates temperature throughout the night
• Pocket spring system with individual coil response for optimal support
• Eco-friendly materials that are CertiPUR-US® certified
• 5-zone support layer that targets different pressure points

Plus, we offer direct-to-consumer pricing, eliminating middleman markups while maintaining premium quality.

We offer three firmness levels to suit different sleep preferences:

• Soft (4/10) - Perfect for side sleepers who need pressure relief on shoulders and hips
• Medium (6/10) - Ideal for combination sleepers, providing balanced comfort and support
• Firm (8/10) - Best for back and stomach sleepers who need extra spinal support
  
  

Not sure which firmness is right for you? Take our 2-minute sleep quiz on the product page!

Standard delivery takes 3-5 business days in metro areas and 5-7 days in regional areas. We offer:

• Free delivery and setup for all orders over $499
• White-glove service - we bring the mattress to your room of choice, set it up, and remove all packaging
• Contactless delivery options available upon request
• Express delivery available in 1-2 business days for an additional $49

You'll receive tracking updates and a 2-hour delivery window on the day of delivery.

We stand behind our products with a 100-night risk-free trial:

• Try your mattress for 100 nights - if you're not satisfied, we'll pick it up and provide a full refund
• No questions asked return policy
• Free returns - we cover all pickup costs
• The mattress is donated to charity when returned

To initiate a return, simply contact our customer support team within the trial period.

Our warranty coverage varies by mattress type:

SleepSure Ortho & Hybrid: 15-year limited warranty
SleepSure Luxury: 20-year limited warranty

The warranty covers:
• Sagging greater than 1.5 inches
• Manufacturing defects in materials and workmanship
• Physical flaws in the foam or spring system

The warranty is fully transferable and requires no registration. Simply keep your original receipt.

Proper care will extend the life of your mattress:

Regular Maintenance:
• Use a mattress protector to guard against spills and stains
• Vacuum monthly with an upholstery attachment
• Rotate your mattress head-to-foot every 3-6 months

Cleaning Spills:
• Blot immediately - don't rub
• Use mild soap with cold water
• Air dry completely before replacing bedding

Avoid using harsh chemicals or soaking the mattress.